Return and Refund Policy

At Mythoss, we aim to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted.

1. Returns

  • Eligibility:

    • Items must be returned within 30 days of the delivery date.

    • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

    • Certain types of goods, such as perishable items, customized products, and digital downloads, are not eligible for return.

  • Return Process:

    • To initiate a return, please contact us at info@mythoss.co with your order number and reason for the return.

    • Once your return is approved, we will provide you with instructions on how to ship the item back to us.

    • You are responsible for the shipping costs associated with returning the item unless the return is due to an error on our part (e.g., defective or incorrect item).

2. Refunds

  • Refund Process:

    • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  • Partial Refunds:

    • Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.

  • Non-Refundable Items:

    • Gift cards, sale items, and certain personal care items are non-refundable.

3. Exchanges

  • If you received a defective or damaged item, we offer exchanges. Please contact us at info@mythoss.co to arrange an exchange.

4. Late or Missing Refunds

  • If you haven’t received your refund within 10 business days, first check with your bank or credit card company, as processing times may vary.

  • If you’ve done this and still have not received your refund, please contact us at info@mythoss.co.

5. Shipping Costs

  • Shipping costs are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect item).

  • If you are returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

6. Changes to This Policy

  • We reserve the right to update or modify this Return and Refund Policy at any time. Changes will be posted on this page, and the "Last Updated" date will be revised accordingly.

Contact Us

If you have any questions about this Return and Refund Policy, please contact us at info@mythoss.co.